Shipping policy

At Kalahari Hydraulics, we ensure your custom hydraulic power packs and systems arrive safely, on time, and ready to perform. Due to the specialized nature of our products, all shipments follow strict protocols for handling, packaging, and transit.

1. Order Processing & Lead Times

  • Custom-Built Items: Orders require engineering and manufacturing lead times (confirmed post-order).

  • Standard Items: Ships within [7-14] business days (if applicable).

  • Delivery Estimates: Provided upon order confirmation. Expedited options available (subject to feasibility).

2. Shipping Methods & Carriers

  • Freight Shipping: All power packs/systems ship via insured freight carriers.

  • Small Components: Valves, hoses, or accessories may ship via parcel carriers.

  • International: Shipped via air/ocean freight with full documentation support.

3. Packaging & Crating

  • Industrial-Grade Protection: Units are securely mounted in custom-engineered wooden crates or steel frames.

  • Weatherproofing: Vapor barrier protection and desiccant packs included for humidity control.

  • Component Security: Internal bracing prevents shifting during transit.

4. Shipping Costs

  • Quoted upfront based on:

    • Shipment weight/dimensions (oversize fees may apply).

    • Destination (regional, national, international).

    • Accessorial charges (liftgate, limited-access sites, expedited).

  • Customer Responsibility: Import duties, taxes, and customs fees (for international orders).

5. Tracking & Communication

  • Proactive Updates: Tracking numbers and carrier details emailed upon shipment.

6. Receiving Your Shipment

  • Inspect Immediately: Check for visible damage, missing parts, or crate tampering before signing. Note any issues on the Bill of Lading.

  • Concealed Damage: Report within 48 hours of delivery.

  • Storage: Store crates in a dry, covered area if not installing immediately.

7. Liability & Claims

  • Damage in Transit: We handle carrier claims—notify us within 5 business days with photos/documentation.

  • Loss/Theft: Covered by carrier insurance; we assist in resolution.

  • Warranty Note: Shipping damage voids warranty if not reported promptly.

9. Returns & Refused Shipments

  • Custom-Built Systems: Non-returnable except for defects (see warranty terms).

  • Refused Shipments: 30% restocking fee + return freight costs apply.